Terms and conditions
Terms and Conditions (Terms of Service)
Effective Date: 12/16/2024
By opting in to receive SMS messages from West Lake Dental Center PA (“we,” “us,” “our”), you agree to the following terms:
1. SMS Messaging Service
By providing my phone number, I consent to receive SMS text messages from us for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg&data rates may apply. Reply HELP for support. Reply STOP to opt out.
2. Message Frequency
You will receive messages up to 5 messages per month with regard to making an appointment, appointment confirmation reminders, and past due treatment needs.
3. Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
4. Privacy Policy
Your information will be handled in accordance with our Privacy Policy, which can be viewed at https://www.westlakedentalmn.com/privacy-policy/
5. Opt-Out Instructions
You can opt out at any time by replying “STOP” to any SMS message. Reply HELP for support. You may also contact us directly at info@westlakedentalmn.com
6. Liability
We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers.
More details about patient contact with our office via phone call or text:
- Phone number field: Patient states or confirms the phone number they are contacting us from is a good number to reach them at.
- Consent checkbox: Office checks the box agreeing to receive SMS updates with verbal consent via phone or text. The following statement is used:
"By providing your phone number, you consent to receive SMS messages, including updates, promotions, and other relevant content By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old."
- Submit button: Office selects submit within our practice management system to update patient preferences.
Patient receives confirmation SMS:
SMS example:
"Thank you for opting in to receive SMS updates from West Lake Dental Center. You will receive appointment reminders and health updates. Reply STOP to opt-out."
Step 3: Patient receives future SMS updates on message frequency verbally or via text:
- Appointment reminders, frequency varies based on appointment recall frequency, but generally every 3 to 6 months if you are unscheduled or unconfirmed you will receive a text, up to 5 messages per month.
- Health tips or updates
- Practice announcements (if applicable)
Step 4: Patient decides to opt out (if they choose to stop receiving SMS):
- Text STOP: If they reply “STOP,” they will immediately stop receiving further SMS messages.
SMS example response:
"You have successfully unsubscribed from SMS updates from West Lake Dental Center."